After-sales Service Measures

Principle

1.Provide 1-year warranty (Non-Human Damage), lifetime technical support service;
2.Provide various technical service methods: Email, Telephone, Online(Skype/Wechat),etc.

Hotline: +852 9509 7643
E-MAIL: info@hoerbigertechnology.com.hk

Training

Welcome the clients go to HEBG office for free training.

Warranty Policy

We ensure offering 1-year repair service for free, if a malfunction occurs in warranty because of quality problem, contact our retailer or our company with purchase receipt in the warranty period, we will repair or replace it.
HEBG ensures maintenance-free in the warranty period since the purchase date. The customer could send the faulty product to the HEBG factory. Below circumstances are not included in the warranty coverage:

1、Over warranty time;
2、Misoperation or man-made damage.
3、No valid warranty certificate and a valid invoice (except for evidence that the goods are within the validity period of warranty).
4、Barcode or model no. does not match the real product.